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  1. What Is ITIL? A Beginner’s Guide to the ITIL Process - Coursera

    Aug 28, 2025 · The IT Infrastructure Library (ITIL) is sometimes referred to as the ITIL foundation or the ITIL framework. It's a set of guiding principles IT service professionals use to …

  2. ITIL - Wikipedia

    ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management …

  3. ITIL Framework: Key Concepts, Processes and Benefits

    Sep 25, 2025 · The ITIL framework is a widely recognized set of best practices and guidelines for managing IT services and IT service management (ITSM). The ITIL service lifecycle is a core …

  4. ITIL at a Glance

    An introduction to ITIL 4, the global framework for effective IT service management. See how it supports career growth, drives organizational improvement, and helps align IT capabilities with …

  5. What Is IT Infrastructure Library (ITIL)? | IBM

    ITIL is a framework of 34 best practices for managing and improving IT support and service delivery. The main objective of ITIL is to help businesses derive the most value from their IT …

  6. What is ITIL? - ServiceNow

    ITIL, or Information Technology Infrastructure Library, is a framework of best practices for IT service management. It helps businesses improve service delivery, manage risks, and …

  7. ITIL 4 Explained: Framework, Practices, and Key Changes

    Jan 6, 2025 · ITIL 4 puts service management into a strategic context by looking at ITSM, development, operations, business relationships, and governance holistically. Because ITIL 4 …

  8. What Is ITIL? Core Principles & Best Practices | Atlassian

    ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL …

  9. ITIL framework explained: what it is & how to comply

    Aug 13, 2025 · The ITIL framework is a set of best-practice procedures and processes for IT and digital service management. It is a framework used by a huge range of organizations to ensure …

  10. What is ITIL? Your guide to the IT Infrastructure Library - CIO

    Jun 3, 2025 · ITIL is a framework of best practices to deliver IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build …