
What is a help desk? - IBM
Mar 29, 2021 · A help desk is a software tool or team of human agents that enable a company to support its customers in real time.
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¿Qué es help desk? - IBM
Help desk es una herramienta de software que responde las preguntas de clientes en tiempo real, además de asistirlos con soporte técnico u otros problemas.
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What is a service desk? - IBM
The main focus of an IT help desk is on fixing issues, while a service desk is more broadly focused on delivering services to users. Therefore, the former is for tactical IT support, while …
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