Forrester 帮助客户了解市场动态、扩展视野、制定战略并高效执行。 其产品、服务及咨询方案以洞察驱动的研究报告为基础，涵盖六大业务线，包括核心研究、数据洞察、同行协作及一对一 …

Explore Forrester’s predictions to uncover the shifts that will shape your industry, region, and role — and learn how to stay ahead in a year defined by disruption.

Forrester 作为全球最具影响力的独立研究咨询公司之一，提供与中国市场相关的研究洞察、市场趋势和最佳实践，例如：中国客户体验趋势、科技厂商在中国的本土化策略、中国科技市场展望 …

Forrester analysts use briefings to learn about changes in markets, providers, and services. To increase their understanding of your business, the analyst will ask you clarifying questions.

Guide to learn how to leverage new or existing journey maps to spur investment and interest in CX, as well as boost performance.

This event will provide a chance for me to meet one on one with Forrester analysts and gather unbiased, evidence-based research to bring back to our organization.

CX Summit will focus on what Forrester calls the Total Experience where brand and customer experience converge like never before. The event features keynotes, analyst-led discussions, …

In this episode, Senior Analysts Alla Valente and Cody Scott walk through the new Forrester Continuous Risk Management Model, a more holistic and business-centric risk management …

Forrester将数字工作者分析方法（DWA）定义为“一种支持自动化和系统化软件通过协作、抓取、构建、分析、标准化、记录和排列人类桌面和浏览器运行活动等，为实现任务自动化和更高智 …

Forrester’s CX Index™ 2019 results reveal that more brands are inching forward along their CX transformation journey. But these are early days yet, and most firms are stagnant.