Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

Chatbots are increasingly looking to keep people chatting, using familiar tactics that we’ve already seen lead to negative consequences. Sycophancy can make AI chatbots respond in a way that’s overly ...

When artificial intelligence, commonly known as AI, burst onto the scene, Santiago Canyon College professor Scott James saw the innovation as “the most powerful accessibility tool” he had ever seen.

OpenAI has expanded its 1-800-ChatGPT WhatsApp service to include image generation, likely powered by DALL-E. This feature is ...

The love-hate relationship between OpenAI and Microsoft may be heading toward a permanent dissolution, according to a new ...

How AI companions can erode real connection, and why we must reclaim our voice, empathy, and boundaries to stay human.

More people are turning to artificial intelligence (AI) bots and search functions for news coverage or to verify information ...

In an update to a support page, Google says its Search Console will now include clicks and impressions from AI Mode, the chatbot-like search interface it brought to everyone in the US last month.

AI avatars of dead people are teaching courses and testifying in court. Even with the best of intentions, the emerging practice of AI ‘reanimations’ is an ethical quagmire.

For me, the takeaway is simple: Auto dealerships adopting AI are growing faster because they’re adapting smarter. The real ...

Elon Musk’s artificial intelligence startup xAI is in talks to raise $4.3 billion through an equity investment on top of the ...

AI avatars of dead people are teaching courses and testifying in court. Even with the best of intentions, the emerging practice of AI ‘reanimations’ is an ethical quagmire.