OnlineMetals’ 2026 State of the Metals Industry Report finds steady performance as tariffs, pricing volatility and ...

Keeper Security, a leading provider of Zero Trust and zero-knowledge identity security and Privileged Access Management (PAM) solutions, and Carahsoft Technology Corp., The Trusted Government IT ...

Elevated Dynamics reaches 500 sales for Verizon in one quarter, highlighting growth driven by wireless service ...

True Sports Physical Therapy, a premier Mid-Atlantic sports rehabilitation provider, announced a new partnership with Hawkin Dynamics, an innovative leader in the sports and physical rehabilitation ...

Learn a foolproof framework for service recovery and how to work with angry, upset, or disappointed customers.

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

There’s some heated debate online, tucked away in disgruntled social media threads, of the way things have become. Calls are often pre-routed through some kind of automated system, be it AI or an ...

Recycled-content metals producer Steel Dynamics Inc. now owns the entirety of Houston-based metals distribution and service center New Process Steel. SDI describes New Process as operating two ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.