AI Control Tower ensures integration into customers' enterprise strategies from a single unified platform; AI Agent Fabric delivers agent-to-agent and multi-model communication and collaboration.

Xactly and ServiceNow are also joining forces to drive revenue optimization by streamlining the quote-to-order process, enabling seamless sharing of earnings and incentives with sales teams, and ...

The report also points out that contact center leaders are less than enthused about their ROI to date on AI investments, but they expect returns to increase.

Bloomreach's new features enable AI-driven personalization and customer engagement across marketing and product discovery.

Blend Labs has integrated Glia's chat, voice, video, and artificial intelligence tools directly into its Digital Banking platform, allowing lenders to answer questions, guide loan applicants through ...

Jeeva.ai takes on sales automation with autonomous lead discovery, dynamic outreach, multichannel engagement, and a seamless, self-serve model.

StackAdapt, an advertising and marketing technology provider, has launched email marketing and Data Hub solutions, helping marketers bridge the gap between adtech and martech, streamlining ...

GoTo, a provider of cloud communications and IT, has added more than 100 features to GoTo Connect, combining omnichannel customer experience, artificial intelligence solutions, and streamlined ...

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and deliver smart, personalized assistance.

SugarCRM has integrated its sales-i solution with the Sugar Sell sales automation offering, guiding sellers to the opportunities that are hidden in plain sight.

First-party data ensures accurate information because it’s derived from observing real people and can only be obtained by purchasing through authorized sources. These real-people audience insights can ...

Talkdesk, a provider of customer experience technology, today launched Talkdesk Express, an enterprise-grade customer service solution for small businessess to self-manage multi-channel customer ...