AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

India News: NEW DELHI: India’s geospatial technology firm Genesys International Corporation has integrated DIGIPIN, the Department of Posts' digital address syste.

Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today released its Fiscal Year 2025 Sustainability Report (Feb. 1, 2024 – Jan. 31, 2025), showcasing its deepened commitment to ...

Genesys International Corporation has integrated the postal department's DIGIPIN digital address system into its mapping systems. This collaboration aligns with the National Geospatial Policy 2022, ...

Genesys International integrates India's DIGIPIN digital address system into its 2D and 3D mapping systems, enhancing location intelligence and digital public infrastructure.