Can your banker match your name to your face, understand your business needs and help you reach your company’s goals?

Collecting the data traditionally captured in a CRM is mere table stakes, according to a new report. It's time to re-think how you work with customer data. The post Are CRMs alone sufficient in a data ...

Carnival heads the list, followed by Paychex and Uber ...

From direct customer assistance to enabling team members to deliver timely, personalized service, technology tools can help ...

Customer relationship management company Salesforce (CRM) is set to report its results for the fourth quarter of Fiscal 2025 ...

Bahrain’s Investcorp Capital will invest in Italy’s Epipoli, a fast-growing enabler of international alternative payments.

The new, seven-year deal, announced today, will enable Salesforce customers to run their Agentforce AI agents and its ...

Customer co-creation is here to stay. As more manufacturers explore bespoke offerings, Jaquet Droz’s commitment to ...

InvestHK says basic client information may have been affected, amid ongoing investigation into whether personal data ...

Explore the honest value of a single customer and how it impacts your business success and customer satisfaction.

Klaviyo B2C CRM unifies marketing, service, and analytics to power a new era of growth and customer relationships. BOSTON--(BUSINESS WIRE)--Klaviyo (NYSE: KVYO), the company that powers smarter ...

AI-driven conversational interfaces, such as chatbots and voice assistants, can simplify this process by allowing users to ...