Most nursing home complaints in the area are related to staffing issues, according to the local Ombudsman Office, which investigates complaints about government agencies and services in nine area ...

The Dayton Ombudsman Office provides weekly columns to the Dayton Daily News to bring awareness to issues it sees in the community.

That’s when Jackson stepped in. Jackson is the Deep East Texas managing local ombudsman for long-term care facilities. Each day she serves Texans living at these facilities as a state-assigned ...