Intentionally designed experiences, not features or price, are the real drivers of retention, trust and long-term revenue.

Low connect rates can be mission-critical for home improvement companies looking to maintain or grow their business.

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Fortunately, demand flexibility programs such as demand response, electric vehicle charging ...

WHILE digitalization has streamlined global connectivity, it has also heightened consumer expectations.  According to new ...

The Sundance Film Festival is showcasing more comedies this year, including Macon Blair's new film. The movie stars Dave ...

Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

Seventy% of the workforce are what the authors call “AI experimenters”: people who use AI for very basic tasks – summarising meeting notes, rewriting emails, getting quick answers. The second‑largest ...

The Blind Spot Hiding in Plain Sight  Ignoring women 50+ as a demographic is not a great marketing strategy; if you ask me, it’s an expensive blind spot. And yes, I’m saying ‘expensive’ on ...

DIGITALIZATION has brought convenience and connectivity, but it has also raised expectations for consumers. According to new ...

AI-specific legislation is coming fast, and most email marketers are unprepared,” says Guy Hanson, vice president of customer engagement at Validity, a CRM data quality, email performance, and ...