Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

For AI agents, a knowledge base fuels fast and accurate responses and enables complex reasoning. We asked the experts how to build one.

Large language models (LLMs) like OpenAI’s GPT-4 are powerful, paradigm-shifting tools that promise to upend industries. But they suffer from limitations that make them less attractive to enterprise ...