NetSuite CRM+ is a customer relationship management tool that provides users with more than just standard customer service functionality. NetSuite’s system gives users the capability to run their ...

What is Salesforce Service Cloud? Salesforce Service Cloud a customer relationship management (CRM) platform for customer service and support. It could be one component of an overall Salesforce CRM ...

Oracle has entered into an agreement to buy RightNow Technologies, a provider of cloud-based customer service to call centers, the Web, and social networks. Oracle said it plans to integrate RightNow ...

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Varolii also will extend Nuance’s market leadership in cloud-based customer service through the addition of over 400 deployments with enterprise organizations, many of which have implemented ...

Nextiva is a company that takes pride in being able to offer its customers excellent levels of customer service. It operates in the cloud computing industry, which has been growing at an incredible ...

Avaya announced today that Avaya Collaborative Cloud solutions are being used as the foundation for the new HP Customer Engagement as a Service (CEaaS). Avaya Collaborative Cloud enables HP to evolve ...

Oracle has agreed to acquire RightNow Technologies for roughly $1.5 billion, or $43 per share -- which would see the IT giant pay a 20 percent premium over RightNow's closing price on Friday. The ...

Google Cloud CEO Thomas Kurian dismissed the hype that AI will automate so much work that it'll cost people their jobs.

Thousands of attendees will get some of the latest developments in sales, marketing, and customer relationship management at Salesforce.com ’s Dreamforce conference in San Francisco this week. I have ...