Customer perception determines how much value your customers associate with your product. Think of it as the story people tell about their experiences with your company. If their experiences differ ...

When you’re forced to give a customer an answer that isn’t their first choice, perception counts for a whole lot. These conversations are where intuition, tone, and empathy can swing the pendulum one ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. We often hear and toss around the term “customer experience,” but ...

Many hospitality organizations see the benefits of engaging in corporate social responsibility (CSR), which can take many forms. Researchers at Surrey aimed to investigate the impact of hiring ...

Think you have a successful CX strategy in place? Your customers might not agree. Learn exactly what the CX perception gap is and what causes it. Customers and organizations have widely different ...

In today’s fiercely competitive retail environment, effectively managing price perception is crucial to customer satisfaction. In an era where consumers are more informed and more selective than ever, ...

Dublin, Aug. 07, 2024 (GLOBE NEWSWIRE) -- The "2024 Perceptions in Environmental Sustainability in the Life Sciences" report has been added to ResearchAndMarkets.com's offering. This report details ...