The National Restaurant Association Educational Foundation (NRAEF) announced today the debut of the Food and Beverage Service Competency Model – the first-ever competency model designed expressly for ...

Competency models are used to define which characteristics and performance requirements are needed to meet a certain expectation. A competency is essentially being adept and capable at a certain skill ...

WASHINGTON – The Department of Labor has released a competency model for the long-term care industry that officials hope will solve long-standing issues of low wages and a high staff turnover rate.

Not so long ago, trainers went out like cowboys at a roundup and herded students through the turnstile to “get trained.” If the head count was high, the training was considered a success. Well, maybe ...

During a recent discussion with members of a major fire service organization, the subject of fire service myths came up. The discussion centered on the fact that some practices and concepts in the ...

As large enterprises search for solutions to get the most out of their outsourcing vendors, many are turning to operational frameworks like ITIL (Information Technology Infrastructure Library) to ...

We often hear from the Operations team saying, “we don’t get the right people for the job”, complaining about the HR team. The HR team in turn says, “the operations’ team did not know what skills were ...

You’re at a cocktail party, and someone asks what you do for a living. “I’m an automation professional,” you reply. “Oh, so you work with robots,” comes the response. Well, maybe you do work with ...