In the good old days of CRM, the software ran on your servers and needed heavy customization to really work with the rest of your business. The staffing decisions were pretty straightforward: There ...

Empowering sales forces with tools to work remotely has evolved dramatically since the first wave of smartphones hit the streets. Sales reps have grown adept at basic applications such as e-mail and ...

Companies that are having the most success with their CRM implementations are following 10 best practices, which Forrester Research has laid out in a new report. In researching companies from ...

The Australian Taxation Office has kicked off the initial rollout of Siebel customer relationship management software to contact centre staff ahead of a more wide-ranging deployment scheduled for next ...

Bluewolf, one of the earliest and largest systems integrators in the Salesforce channel, released a solutions package Thursday aiming to accelerate small-scale deployments of several Salesforce ...

Market is set to grow from US$ 27.16 billion in 2024 to US$ 72.06 billion by 2033, achieving a CAGR of 11.45%. Driven by ...

A new era of customer relationship management is emerging, with a focus on innovative design and strategic platform goals. Businesses rethinking their use of these platforms can improve profit margins ...