Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

As healthcare organizations adapt to the changing landscape, it’s becoming increasingly clear that technology is a key driver of success. In recent years, we have witnessed the transformative impact ...

WAN optimization solutions are combining tried-and-true techniques with emerging deployment, QoS and path selection techniques to meet the demands of an increasingly mobile workforce that needs to ...

Almost a year on from the devastating SolarWinds attack last December – and the start of Biden’s tenure in January – and cybersecurity continues to sit firmly in the board’s crosshair. Pressure is ...

The banking sector is undergoing a digital revolution, with the Bank of England recently stating that 55% of AI use cases in the industry have some degree of automated decision‑making within them.

Moving beyond traditional temp agencies, iJility delivers custom workforce solutions designed to improve productivity, reduce labor costs, and enhance operational efficiency for the warehousing, ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Workforce planning is a critical, multifaceted discipline that strives to ensure that organisations – whether in healthcare, education, manufacturing or service industries – have the right number of ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it has been recognized by Metrigy as a MetriStar Top Provider in the Workforce Optimization Platform category. Based on a ...

TCN, a cloud-based call centre technology provider, announces further advances to Workforce Optimisation offerings. Designed to enhance contact centre performance, TCN's WFO tool provides ...

MELBOURNE, Australia--(BUSINESS WIRE)--Alvaria and Call Design announce a new Alvaria Workforce customer, TSA Group. Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately ...