Gears, a leading provider of Unified Endpoint Management (UEM) solutions, today announced record-breaking Net Promoter Score ...

Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself. Author’s Note: In Part 1 of this two-part series ...

While Net Promoter Score (NPS) has become the default way of measuring product success, it is deeply flawed. Instead of relying solely on NPS, product teams should prioritize usage, retention and ...

Plus recently announced that an independent VistaXM survey found most customers highly satisfied with their experience and very likely to recommend the company, resulting in a Net Promoter Score of 74 ...

SunPower Inc. (“SunPower,” the “Company,” or Nasdaq: “SPWR”), a solar technology, services, and installation company, today ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around. In 2021, Gartner made a bold prediction: “More than 75% of organizations will ...

Yaskawa earned an overall score of 90 out of 100 and an excellent Net Promoter Score of 66 — up more than 4 points from the ...

Car buyers expect finance to be discussed in dealerships, with dealers achieving higher customer satisfaction scores when ...

Hospitals should include both clinical interactions and nonclinical interactions, such as billing experiences, when considering net promoter scores, said Gary Long, executive vice president and chief ...

Choosing and regularly reviewing the right metrics is a big part of running a healthy business—as is recognizing when a long-used indicator may be insufficient or outdated. While traditional KPIs like ...

Since its introduction in Harvard Business Review, 16 years ago, the Net Promoter Score, or NPS, has become a foundational business metric. Based on a single question—On a scale of 0 to 10, how likely ...

Geely Auto Group is building momentum in China’s premium new energy vehicle market as the Zeekr 9X earns top owner endorsement in its price tier. According to the 2026 First‑Half New Energy Vehicle ...