Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

Insider Intelligence publishes thousands of research reports, charts, and forecasts on the Connectivity & Tech industry. You can learn more about becoming a client here. Below is some pertinent ...

Learn about the different types of virtual assistants, their roles, and how businesses can choose the right support to improve productivity and operations.

Joining the generative AI wave, Best Buy has partnered with Google Cloud to introduce a generative artificial intelligence-powered virtual assistant late this summer, the retailer announced Tuesday.

Sustainable success depends less on geography and more on how talent is onboarded, managed and empowered to contribute ...

The evolution of AI in customer service has significantly transformed how businesses interact with their customers, ushering in a new era of efficiency and personalization. From chatbots that handle ...

Swedish retail bank Swedbank has employed an automated virtual assistant to improve services for online customers. Developed by US-based Nuance Communications, the assistant, Nuance Nina, answers ...

We list the best virtual assistant services, to make it simple and easy to manage your business with extra expertise to help with the details. There are never enough hours in the day when running your ...

Nuance Communications, Inc. today announced a significant update to Nina Mobile, the virtual assistant for mobile customer service, with support for 38 languages, enhanced mobile experience for ...

The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..