Trent Gobble stands at the front of a Spectrum store in Henrietta, opens the camera on his phone and scans a QR code on a sheet of paper stationed on a small stand facing the door. A link pops up, ...

The Deaf, DeafBlind and Hard of Hearing communities depend on Video Relay Service, an essential platform that ensures equal access to telecommunications services. Every American with a phone bill pays ...

For people who are deaf or hearing-impaired and use traditional phone relay services, making a phone call to order pizza or just getting a call from a friend can be a lengthy process. Although the ...

Dennis Matthews, 38, uses his hands to talk. He’s deaf and speaks American Sign Language, even during phone calls. Thanks to Video Relay Service, Matthews can use his primary language to communicate ...

At least 20 to 30 times a week, Matt Starr places telephone calls through a video relay service for anything from making appointments with his doctor to finding someone to fix his air conditioner.

"CUTTING OUR health care is a sick idea!" read the signs carried by strikers on a picket line outside Purple Communications in San Diego, where American Sign Language (ASL) video relay service (VRS) ...

Priya May has been the voice of hundreds. “You have a customer using sign language contacting you with the Purple VRS system,” May, 31, spoke into a headset to the man who picked up at Seattle’s MOD ...

Dealing with some technology is challenging enough for the hearing-impaired without scammers taking advantage of federal dollars meant to help them. That’s exactly what has happened with the Federal ...