Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech troubles, ...

Our previous report on discrepancies between Mac and PC support costs caused quite a bit of controversy, and has caused several users to check on the support status of various third party products ...

@PitneyBowes recognized for outstanding certified assisted technical support by @JDPower Post this The Certified Assisted Technical Support Program was developed by J.D. Power and Associates and the ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Informatica (NYSE: INFA), an AI-powered enterprise cloud data management leader, has again been recognized by J.D. Power for exceptional customer service under ...

At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...