The 1996 horror movie Scream has long been famous for its twist: As the protagonist prepares diligently to defend against threats from the outside, it turns out the killer is already inside the house.

Strategy execution is commonly fraught with failure. Having worked with hundreds of organizations, we’ve observed one consistent misstep when leaders attempt to translate strategy into results: the ...

Business leaders and CEOs today are facing mounting pressure to deliver both short-term results and long-term transformation. At the same time, they are being asked to build organizations that are ...

Henry Mintzberg’s management theory outlines 10 managerial roles and five organizational structures for businesses to improve ...

The terms "organization design" and "organization development" are often conflated and attributed to the same meaning in the corporate world. After all, both look to raise performance and lower costs.

I’ve written before on strategic positioning and how your organization can pursue different models or archetypes to establish a competitive advantage. But there’s another way to think about your ...

Design a talent strategy to enable I&T operating model transformation Your email has been sent An information and technology operating model represents how an enterprise orchestrates its I&T ...

No one formula exists for designing a customer experience organization. Many considerations do, however. I’ve heard from countless CX executives, both seasoned and new, about how much more successful ...