Service design and new design thinking embrace the tools and techniques designers already have, their application channels these skills into the customer experience, delivering best practice for both ...

In this article, we will introduce what service design is and explain why without it, there cannot be a good customer experience. Over the years, the taxonomy of design has grown more and more ...

Georgia Tech's School of Industrial Design program focuses on innovation and entrepreneurship. Our undergraduate and graduate programs focus on human-centred design, systems thinking, innovation and ...

Service design is a human-centered craft focused on integrating human, digital, and physical interactions to create differentiated experiences. Students will apply diverse frameworks and mapping ...