As hospitals and health systems continue to improve patient experience, it becomes more difficult to differentiate organizations based on HCAHPS scores alone. An emerging trend, sentiment analysis, ...

Tracking and analyzing sentiments has emerged on the scene alongside countless other automation processes in the last decade. Sentiment analysis has been popular with social media and discovering how ...

Better customer retention. By identifying dissatisfaction early, sentiment analysis aids proactive interventions, which helps to reduce churn and improve loyalty. Transformative business insights.

Have you ever wondered how businesses sift through mountains of customer feedback to uncover what truly matters? Imagine receiving hundreds, if not thousands, of product reviews, emails, or survey ...

Opinions expressed by Entrepreneur contributors are their own. Having in place a customer feedback program can be of immense benefit for any brand. However, you must gear up for the challenges of ...