I've been in restaurants for 39 years now, and where the industry used to be, anyone who was working in that restaurant was required to sacrifice themselves to make the restaurant succeed. Whatever ...

Psychological safety, simply put, means creating a place where people can share hard things. In the workplace, that means employees feel safe to speak up about mistakes, weaknesses and failures, and ...

Workplace leaders often encourage employees to 'take risks' - but how safe is that? Let's start with a definition. Psychological safety, conceptualized by Harvard Business School Professor Amy ...

When Ethan showed up late to work one day, his supervisor, Stan, asked to meet with him. In their conversation, Stan asked Ethan if everything was OK at home. Ethan replied that things were fine at ...

When people are afraid that something bad will happen to them because of their decision to speak up, in most cases, they won’t do it. And can we really blame them? This is, seemingly, leadership’s ...

Teams with high levels of trust tend to outperform teams lacking this key factor. Patrick Lencioni, author of The 5 Dysfunctions of a Team, identifies the absence of trust as the foundational ...

There are certain moments that have an outsized effect on a team’s willingness to continue to take risks, admit failure, and challenge ideas. How a leader responds to feedback or challenges is one of ...

On 1 June 1974, a fireball rose over the village of Flixborough, Lincolnshire. A chemical plant exploded, killing 28 people and injuring 36. It brought into sharp focus debates taking place at the ...