Most practices provide good customer service, but that's no longer good enough. To stand out in a crowded field, you have to deliver great customer service. Every interaction must be viewed as an ...

According to a report by Forrester, firms that have been working on optimizing customer experience are more likely to generate higher revenue than those who put customer experience (CX) secondary.

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Does it seem like every five minutes it’s time for breakfast? The world is changing really fast. Amazon, Apple, Facebook and Google are driving the speed of many changes. Some businesses must adapt ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...