Agile project management is a methodology used primarily in software development that favors flexibility and collaboration, incorporating customer feedback throughout the project life cycle. The ...

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...

Respect for the rights of your customer/client base necessitates that you and your design team are communicating with the customer as much as possible throughout the senior design project. Because ...