Mercy, a massive health system based in St. Louis, has a special patient experience project coinciding with the opening of the Mercy Center for Performance Medicine and Specialty Care. The ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...

Nearly half of hospital executives said patient experience is their top priority for the next two years, according to a recent survey. However, scores have steadily declined since 2019. In 2020, 14% ...

Patient experience is a crucial aspect of healthcare that can significantly influence the success of health providers and practices regarding patient satisfaction and revenue. Positive experiences ...

Throughout my medical training and then practicing as an intensivist, my entire identity as a physician was rooted in being at the bedside. Healing, I believed, required proximity; only by being ...