"Utility call centers are under constant pressure to handle heavy call volume and provide the fast, accurate service and experiences customers expect, but they have lacked the real-time tools required ...
Oracle ORCL recently introduced Oracle Utilities Agent Service, a cloud application specifically for utility customer service teams. Agent Service combines Fusion CX and utility applications to ...
Major Texas utility plugs in Oracle Customer Cloud Service to enable smart meters, enhance customer experience, and simplify technology infrastructure "El Paso Electric's mission is to transform the ...
AUSTIN, Texas, March 19, 2019 /PRNewswire/ -- ORACLE UTILITIES EDGE -- To modernize its meter-to-cash operations, City of Lubbock Utilities has selected the cloud-based Oracle Utilities Customer Cloud ...
Utilities are adopting Oracle Utilities Cloud applications to improve customer service, billing, asset management, meter management and other essential services. Today, more than 210 utilities are ...
New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and quickly deliver smart, personalized assistance PHOENIX, May 6, 2025 /PRNewswire/ -- Innovate ...
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