Innovative OmniIndex Analytics tool enables email analysis of sentiment, categorization and for identifying PII breeches LOS GATOS, Calif., June 29, 2021 /PRNewswire/ -- OmniIndex, the leading file ...

SurveyMonkey is now Momentive. Learn more here. A business that cannot win the loyalty of customers is a business that cannot succeed in the long-term. It’s that simple. In this age of ...

Effective leaders establish a comprehensive business plan and define strategic objectives to manage their operations. By measuring and analyzing customer satisfaction, you can ensure that any ...

Forbes contributors publish independent expert analyses and insights. Mike Kappel is the Founder of Patriot Software, LLC. When it comes to running a business, your customers’ satisfaction matters.

Customer satisfaction (CSAT) surveys help companies measure customer happiness and identify opportunities for growth, but that feedback can't reach its full potential without the context of other key ...

This article will discuss 6 KPIs that can be used to clearly determine whether a brand is providing an exceptional omnichannel customer experience. Many brands use key performance indicators (KPIs) to ...

Opinions expressed by Entrepreneur contributors are their own. Happy customers make for a happy business owner … and on the other hand, unhappy customers can really bring you down. If you’re a ...

Opinions expressed by Entrepreneur contributors are their own. The word “engagement” has generated quite a buzz over the past several years. It seems everyone is worried about their customers’ level ...

Current CX measures don’t give a bank a window on the actual experience. NPS measures intention, not behavior. Customer satisfaction scores measure an aggregated feeling about a brand at a point in ...

LOS GATOS, Calif., June 29, 2021 /PRNewswire/ -- OmniIndex, the leading file analysis provider bringing analytics to unstructured data, is to target brands looking to measure customer sentiment in ...