Phone calls to local Social Security offices are currently being rerouted to other field offices — often to staff who don't have jurisdiction over the caller's case, employees say.

The Social Security Administration has conceded an issue with phone service, after denying it to NPR, and has announced a fix ...

If you've been having trouble talking to someone at your local Social Security office this August, you're not alone. Several branches across the country have been reportedly transferring phone ...

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for ...

“These days, the difficulty and confusion trying to reach local Social Security offices by phone raise the emotional level,” said Jen Burdick, a Social Security expert and a divisional ...

The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times. But workers say these reassignments have been disruptive for staff.

You'll need to go to a local Social Security office to prove your identity if applying for Retirement, Survivors, or Auxiliary (Spouse or Child) benefits.

Phone calls to local Social Security offices are currently being rerouted to other field offices — often to staff who don't have jurisdiction over the caller's case, employees say.

The Social Security Administration has conceded an issue with phone service, after denying it to NPR, and has announced a fix.

PHILADELPHIA -- For a "real lesson in torture," try calling your local Social Security Administration office with a question.