At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill McDermott’s Knowledge user conference keynote this year as he declared that ...

ServiceNow CEO Bill McDermott took to the main stage at Knowledge 2023 to tell the audience that with the advancements in AI, intelligence will become the primary source of value creation. Some 15,000 ...

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...

Last week ServiceNow held its annual Knowledge event for customers, partners, shareholders and employees....and for folks in the analyst community who attend a bunch of these types of conferences ...