Are you creating inclusive experiences for your customers? Many companies aren’t. For example, here’s a sampling of what Forrester heard when we evaluated typical approaches to collecting personal ...

This section covers gender and sexuality for science communication, journalism, and inclusive writing. Subtopics include how to use “they” as a personal pronoun, recognition that gender identity and ...

Forbes contributors publish independent expert analyses and insights. Julie is professor focused on workplace culture and talent retention Language is a powerful tool that shapes our thoughts, beliefs ...