Loyal customers are assets to any business. The best way to transform someone into a loyal customer is by offering outstanding customer satisfaction. Therefore, it is essential to gauge how happy and ...

Don’t solely rely on NPS. Although Net Promoter Score is an insightful metric, it should be used in tandem with other feedback benchmarks. Utilize ML and AI. Take advantage of cutting-edge technology ...

The Net Promoter Score (NPS) has been a staple in customer feedback for years and is known for its simplicity and effectiveness. But as customer expectations evolve, it's clear that traditional NPS ...

As leaders struggle to increase team cohesion and engagement in the wake of constant disruption (from Covid uncertainty to the acceleration of tech, hybrid work, a multigenerational workforce, and so ...

Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...

There is not a clear path from NPS to appropriate action and an enhanced bottom line. But there is a way to get there. More than half of CX executives and companies use Net Promoter Score (NPS) as a ...

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of ...

LINCOLN, Neb.--(BUSINESS WIRE)--Two leading health systems are seeing significant increases in patient loyalty as they implement a system-wide strategy centered around NRC Health’s mission of Human ...

The health system, which operates more than 100 hospitals across 16 states and the District of Columbia, has also reduced the average time to resolve an issue by 67% in the last two years, according ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Today, Calix, Inc. (NYSE: CALX) announced that 10-year customer YK Communications has revolutionized their entire go-to-market and support model with the Calix ...