Defense Department CIO Terry Halvorsen's latest guide to managing IT services puts the emphasis on risk management. Defense Department CIO Terry Halvorsen has signed a third version of department-wide ...

A typical performance management program measures key performance indicators (KPIs), conducts reviews and recognizes accomplishments. It aims to align individuals’ and teams’ work with the ...

DISA has released an updated framework to guide aligning DoD-wide IT services management processes and approaches. The Defense Information Systems Agency has released a new framework aiming to ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Several recent columns highlight how difficult and complex it will be for agencies to realize the Administration’s goals for “reforming the federal government and reducing the federal civilian ...

Measuring and monitoring the right factors is crucial to fine-tuning the performance of your service organization and addressing your business objectives. Ongoing monitoring and analysis of your most ...