Delivering the ultimate customer experience is critical for any medical device manufacturer. Many companies have adopted a service excellence approach, providing an onramp to rapidly and ...
The Business & Financial Times on MSN
The paradox of operational excellence – when the playbook meets reality
By Immanuel BOAMA-WIAFESeven years into leading operational transformations across corporate giants and my own ventures, I have stumbled upon a truth you will not find in most management playbooks: ...
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