Zoom Communications Inc. is a fascinating company in that it’s one of the few corporate technology brands that resonates with end users as well as information technology pros. I’m aware of many ...

I was first introduced to the limitations of ‘end user’ thinking a decade ago when I managed the rollout of an oil & gas exploration toolset. I expected clear processes and defined user roles. Instead ...

This is the final article focusing on AI adoption and training. Part 1 discussed the importance of AI end-user adoption and training, while Part 2 provided specific steps in developing an adoption and ...