Cultural sensitivity matters. Sentiment systems now account for cultural nuances, which helps support global trust and better customer relationships. Throughout my three and a half decades in the ...

Multimodal sentiment analysis (MSA) is an emerging technology that seeks to digitally automate extraction and prediction of human sentiments from text, audio, and video. With advances in deep learning ...

Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...

Avinash Tripathi is a VP Analytics at University of Phoenix, thought leader and keynote speaker with over 20 yrs of experience in the field. As an analytics practitioner for the past two decades, I’ve ...