Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer service is in a state of crisis—fueled by the loss of talent during the pandemic, ...

ActiveCampaign's sales, marketing automation and CRM portfolio now includes transactional email service via acquisition. ActiveCampaign, which provides customer experience automation, has acquired ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. If you’re looking to attract and convert new leads, ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Marketers know customers don’t just crave personalized content — they ...

"Thank you for reaching out. We aim to respond promptly within 24 hours.” Sound familiar? Despite the promise of a swift reply, it's all too common for responses to arrive only after a nudge from the ...

Web hosting giant GoDaddy, the power behind some of the most serious, no-kitty-photos business sites out there, now offers customers a chance to automate their professional email. Millions of ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Firms in all industries see artificial intelligence (AI) and automation as a means to improve operational quality and customer experience (CX), reduce costs and increase margins. Customer service is a ...

Automated email sequences are sent to users after they take specific actions, such as signing up for an email newsletter or completing a purchase. These perfectly timed and crafted emails may seem ...