AI in the workplace is transforming business operations, fundamentally altering the employee experience. As organizations aim to boost productivity, engagement and overall satisfaction, AI ...

STAMFORD, Conn.--(BUSINESS WIRE)--A majority of enterprises say customer experience drives their decisions on remote or hybrid work, according to new survey research from Information Services Group ...

A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't deliver great service if they can't see the full picture. If your frontline ...

CINCINNATI, Dec. 17, 2024 /PRNewswire/ -- The Kroger Co. (NYSE:KR), America's Grocer, today announced its Forbes recognition as one of America's Best Employers for Tech Workers and for providing ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

HR often sorts out relationship dynamics between co-workers, but what about external harassment? Business leaders should know that they can be legally liable for harassment and discrimination born ...

Employee morale is the cornerstone of any business. Not only do some of the most successful companies in the world focus heavily on employee morale, but companies that don't are likely to feel the ...

Three businesses in California were honored by City Beat News for providing outstanding customer service, all of them ...

LONDON--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that housing association group, Aspire Housing, has deployed 8x8 X Series ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...