If you’re a Verizon customer, there’s a good chance you were very unhappy yesterday. The U.S. wireless carrier suffered an outage that reportedly affected more than a million users. No company wants ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good customer service encourages them to spend ...

AI is no longer a nice-to-have but a business imperative. 70% of companies plan to increase resources such as budget, employee time, training, and technological infrastructure towards AI investments ...

MoveSafe Relocation has expanded its customer service team and established documented response time commitments. Phone calls are now returned within two hours. Emails receive responses within one ...

Businesses are rapidly adopting AI solutions to streamline interactions, handle vast amounts of customer inquiries, and offer swift responses. However, as efficient as AI is, it comes with a caveat: ...

Emplifi’s social care analysis found new patterns emerging for airline brands, with social AI agent implementations surging while activity on X sharply declines leaving room for improvement NEW YORK-- ...

Predicting the outcome of the NCAA men’s Division I basketball tournament — an event where upsets are celebrated wildly and the outcome is notoriously difficult to foresee — is nearly as competitive ...