Forbes contributors publish independent expert analyses and insights. A recent study by Harvard Business Review, conducted in collaboration with Tata Communications, reveals some unexpected news and ...

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new capabilities intended to support organizations seeking to manage customer ...

‘Service with a smile’ was always a popular slogan in retail, and even in the B2B realm, sales agents, channel partners and VARs prized personal interaction as a path to revenue growth and client ...