Mike Fox, a software developer for Lighthouse Works, is proud of his contribution to developing the EquiVista app, which is poised to help make call center jobs more accessible for the blind and ...

Autonomy has introduced a new contact center application, the Intelligent Contact Center, which provides a range of higher-end capabilities, including the ability to detect anger or emotion in a call, ...

The complete customer care 360 call center app from Wetherly brings enterprise-class capabilities and best practices to small-to-midsize businesses. Organizations can take advantage of built-in ...

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