Image source: Getty Images Often in small business marketing, the focus is on selling to new customers. It's true that getting new business is exciting and fulfilling; it always feels great to land a ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

CEO John Zillmer highlighted a strong retention rate above 98% in both U.S. and international operations, noting this as an unusual high for this point in the fiscal year. Additionally, he pointed out ...

In my years traveling the country to work on M&A transactions in the wealth management space, two things have remained reliably consistent: First, every time my 6'10" frame steps off an airplane, I ...

Remote Employee, a U.S.-based outsourcing company founded in 2020, has redefined how businesses connect with global talent. With its headquarters in the Greater Chicagoland Area and operations ...

FactSet's high client retention rate and capital-light model drive strong margins, predictable cash flows, and long-term value. Despite recent decreases in ASV growth and cash position, consistent ...

Customer loyalty is a customer’s willingness to repeatedly return to a company to conduct some type of business due to the delightful experiences, quality of products or services, and the value they ...

When it comes to retaining clients, regular client communication can prove an asset. But communication without value for the client can be a hinderance rather than a help. What are best practices for ...

When leaders think of how to improve their customer's experience, they often associate this practice with retail or technology services that are digital-first, transactional businesses. While the need ...

Paychex, Inc.’s PAYX top line is gaining from a surge in demand for cloud computing solutions and the expansion of the cloud computing market. The company’s high client retention rate and improved ...

Remember when Zoom fatigue wasn’t even a thing? The pandemic changed how we work almost overnight. According to Statista, the remote worker rate jumped from 13% in 2020 to 27% just two years later.