IRVING, Texas — On July 11, Louie Bradley needed help. He had fallen in his shower and used an emergency pull switch to call for help. And while his neighbors called 911, help didn't arrive until it ...

HOUSTON, Texas -- When we call 911, we rely on them to quickly connect us to the help we need. During a 911 call placed last week, the caller says he was placed on hold for about three minutes, then ...

A bad haircut, a broken dishwasher or a hornet buzzing around the house may feel like a crisis at the time — but they are not ...

E-Comm, the company responsible for handling 99 per cent of B.C.’s 911 calls, is reminding residents to use the emergency ...

E-Comm has released its annual list of the most unusual reasons people called for help in what were clearly not emergencies.

Starting Dec. 20, residents in King County can now text 911 for help. King County is the 12th county in Washington State to offer the service. The technology boost is designed to work when it isn’t ...

As 911 call centers struggle with staffing, suppliers of government technology are rushing to help. That’s the case with the latest product from RapidSOS. The company, which sells an emergency ...

HOUSTON COUNTY, Ga. — Houston County 911 is using a language line to bridge the gap between dispatchers and non-English speakers, ensuring everyone gets help quickly in emergencies. Over the last 5 ...

“No matter how absurd a call might be on the surface, we have to treat every 911 call as an emergency, until we can confidently determine otherwise,” Bailey Mitchell, police call taker at E-Comm, said ...