Retail Banks Expand Financial Advice but Struggle to Drive Sustained Customer Engagement, JD Power Finds

Retail banks have invested heavily in financial advice and support tools designed to create a more personalized customer experience, bu ...
InvestmentNews

Bank of America earns highest marks for retail bank financial advice: J.D. Power

Retail banks are falling short of customers’ expectations when it comes to financial advice and guidance, according to a new study from J.D. Power. Although 69% of customers feel financially unhealthy ...
jdpower

Personalized Financial Advice Increasingly Resonates with Retail Bank Customers—Especially Younger Ones, JD Power Finds

TROY, Mich.: 20 June 2024 — With inflation still a day-to-day challenge for most consumers, and less than half of retail bank customers in the United States currently categorized as financially ...
jdpower

Bank Customers in Canada Still Feel Economic Pinch, Look to Banks for Financial Advice, JD Power Finds

TORONTO: 27 June 2024 — Although interest rates and inflation have started to trend downward, many bank customers in Canada are still feeling the economic squeeze and the majority of them express ...
Business Wire

Bank Customers in Canada Still Feel Economic Pinch, Look to Banks for Financial Advice, J.D. Power Finds | Business Wire

TORONTO--(BUSINESS WIRE)--Although interest rates and inflation have started to trend downward, many bank customers in Canada are still feeling the economic squeeze and the majority of them express ...