As General Manager of Zebra Analytics, Guy is responsible for the growth, leadership strategy and customer success of the business unit. These days, it is not a question of whether companies are ...

You can’t evolve your CX with a technology-only strategy. It’s a tight-rope level balancing act between four areas: people, process, performance and planning. Everything is connected. If you’ve been ...

However, gaining an understanding of this action plan – and the company’s maturity to execute its declared strategy – is a necessary first step in unlocking a PMO’s value. A clear view of stakeholders ...

A customer experience maturity assessment is a great way for organizations to identify areas for improvement and get a leg up from competitors. A customer experience (CX) maturity assessment is a ...

NEEDHAM, Mass.--(BUSINESS WIRE)--The Industrial Internet Consortium ® (IIC™), now incorporating OpenFog, announces the Security Maturity Model (SMM) Practitioner’s Guide, which provides detailed ...

One of the most challenging endeavors for any organization is the implementation of an enterprise resource planning (ERP) system. For chief information officers (CIOs) and other top executives, this ...

Join us at HIMSS26, the premier event that brings together healthcare professionals, technology partners, policymakers and thought leaders for four days of learning, collaboration and inspiration.

In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights, optimization, and efficiencies to critical operations, particularly among health plans.