Amazon's distribution network is huge and complex, and often, restocking returned items just isn't worth it for the company.

It's great to get a gift. What's even better? Exchanging that gift for one that fits better or something you actually wanted. As the annual holiday gift exchanges wind down, it's time for the second ...

It’s hard to imagine life without online shopping. We've grown so accustomed to ordering everything from groceries and shoes to electronics and pet food with a few quick taps on our phones that it's ...

Amazon has instituted a new fee for some returns at UPS Stores in order to compensate for return costs. The Seattle-based tech giant has instituted a charge if return options at Whole Foods, Kohl’s or ...

Amazon and FedEx reportedly weighed teaming up on returns last year. The companies engaged in talks early last year but didn’t ultimately emerge with a partnership in place, The Wall Street Journal ...