The companies that win won’t be the ones that replace people but the ones that use AI to make their people exceptional. Service businesses are built on trust, emotion, and problem-solving in real time ...

PORTLAND, Ore., March 18, 2026 /PRNewswire/ -- The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the ...

A real phone call shows AI trying to act like a human but failing, making it clear that businesses should reconsider replacing people with artificial intelligence. PORTLAND, Ore., March 4, 2026 ...

Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) today announced a ...

The growing adoption of artificial intelligence in customer support has sparked a wave of reevaluation among CEOs, as highlighted by Logically Answered. While AI systems were initially embraced for ...

As organizations add AI to customer support, many are seeing an avoidable downside when the balance is wrong. Repeat contacts rise, escalations increase, and customers feel trapped. Business Training ...

Forbes contributors publish independent expert analyses and insights. TerDawn DeBoe covers small business AI strategy and ROI measurement. This voice experience is generated by AI. Learn more. This ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is replacing their old-school phone menus with an AI-powered voice agent to provide ...