AI voice assistant Aurelian is helping 911 call centers handle non-emergency calls like noise complaints and lost wallets Aurelian is already live in over a dozen U.S. cities The AI aims to free up ...

Just hours before a state-imposed deadline that could have forced local action, the City of Fayetteville and Cumberland County reached an agreement on a ...

Fayetteville and Cumberland County voted to create a joint 911 center following pressure from state lawmakers.

Weld County’s dispatchers answer about 350,000 calls per year, getting people emergency help at a moment’s notice across more than 4,000 square miles. In addition to sending police, fire or medical ...

Director of Public Safety Forest Rothchild had a much more positive report for the Lycoming County Commissioners this week in regards to a staffing shortage which he had brought to the board’s ...

More Twin Cities area metro counties are embedding social workers into 911 call centers to field calls from those struggling with problems like mental health, homelessness and substance use. One is ...

Friday afternoons can get relatively busy in Grand County as the weekend crowds roll in. A message came into the dispatch center last Friday via a relatively new method. A text message conveyed via ...

The city of Durango and La Plata County have settled a yearlong dispute over 911 services and related funding. The two governments signed two agreements last month outlining the terms for shared use ...