Southwest Airlines knows it can’t compete with other airlines on high-class service and doesn’t try. Instead, its known for keeping costs down with its no… ...

For Southwest Airlines, ... has long put customer service at the center of its strategy. Today, it is investing in social media as a complement to other marketing and customer service channels.

Staying social is key to Southwest Airlines' strategy By Erin Mulvaney , Real Estate Reporter, Houston Chronicle Updated Sep 11, 2014 10:48 p.m. The Listening Center at Southwest Airlines ...

Paula Berg, director of emerging technologies for Southwest Airlines, keynoted the UW-Whitewater, Comet Branding Social Media Summit yesterday Paula Berg, director of emerging technologies for ...

Marketing News & Strategy How Southwest Airlines is trying to restore consumer confidence this holiday season After last year’s meltdowns, the carrier is investing in technology and communications ...

Long praised as an exceptionally smart, consumer-friendly company, Southwest Airlines finished dead last in on-time flights for the fourth quarter of 2013. Here's how they're attacking the problem ...

Southwest Airlines Co. (NYSE:LUV), the fourth-largest U.S. airline by revenue with annual sales of $27.5 billion and a market capitalization of $20.3 billion, is embarking on a series of strategic ...

Today, it takes about 49 minutes for Southwest to turn a plane around, which is still faster than the other major U.S. airlines, according to data Southwest shared with investors in September.